It is always interesting to see just how creative some dealerships can be when it comes to designing compensation plans for employees in Fixed Operations particularly the Service Advisor position. Just when I think I
All too often in this business we strive to move our organization to an advanced level before we maximize the potential that exists right now, right in front of us. That is like building a rocket ship without first building the launch pad. Many Service Operations have tremendous potential in improving the value per repair order (customer pay) with just minor changes in operating setups and practices.
(Originally published in DealersEdge Service Manager Publication, September 2003)
Don, this month
When you are in retail business of any type, can you ever hope to be in control of your day? Yes? No? Well, Maybe. Somewhat. Sounds like a political answer I know, but it is absolutely necessary to try to gain control of your Service day. I hope to share some advice and tools that will assist you in doing so.