Services

DTC Retail Consulting offers professional services to assist:

Service Departments
Parts Departments
Body Shops

Service Departments

Is your service department making as much money as you think it should?

Three Keys to Service Department Success
Step One: Identifying the problems.
Even top in-house service professionals can overlook operational problems because they’re simply too close to the job. Our objective point of view and experience working in countless dealerships will help you spot new opportunities for profit and increased efficiency.

Step Two: Implementing solutions.
Here ’s where DTC breaks away from the pack. With decades of experience in the trenches of dealerships, performing every imaginable task first hand, we know what it takes to get the job done. Opportunities to make more money don’t become your problems to fix. That’s our job. We handle both the big picture and the details.

Step Three: Maintaining the program.
It’s easy for old habits to surface once a consultant leaves the shop. Part of our job is to ensure long-term, ongoing results. We’ll follow up, review weekly reports and make sure that you are getting more than a quick fix. And, remember you are never more than a phone call away from speaking directly to your consultant.

Service Departments
We offer the following services to ensure your Service Department is on the path to success:
• Department evaluation and potential
• Process development
• Management Training
• On-Site Service Advisor Training
• Service Manager Masters Program
• Production and employee efficiency
• Profit improvement
• Establish department performance indicators
• Performance based compensation plans
• Structure for a profit

Parts Department
We offer the following services to ensure your Parts Department is on the path to success:
• Inventory investment analysis
• Employee efficiency
• Integrity of inventory data
• Monthly reconciliation of inventory value
• Annual physical inventory supervision
• Wholesale parts business profit analysis
• Computer system utilization
• Performance based compensation plans

Body Shop
We offer the following services to ensure your Body Shop is on the path to success:
• Department performance evaluation and potential
• Process development
• Production improvement
• Material expense control
• Parts tracking procedures
• Establish performance indicators
• Performance based compensation plans
• Structure for a profit